MOBILE ID
Eagle Card is now available in Apple Wallet, Google Wallet, and Samsung Wallet!
The Eagle Card is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Mobile Eagle Card. Your Mobile Eagle Card acts just like your physical card and now you can add it to your preferred digital wallet.
Getting Started
Minimal set up is required to use your Mobile Eagle Card. Most users can begin using their Mobile Eagle Card on their phone in minutes. An approved photo is required and a valid, non-expired government-issued photo ID with name, date of birth, and picture is required.
Who’s eligible for the Eagle Card
Photo Submission/Preparation
- Watch for an ORU email to submit your photo for your Mobile Eagle Card:
- Please review our photo requirements Photo Requirement
- Upload a photo for your Mobile Eagle Card: SUBMIT PHOTO Photos will generally be approved within 2 business days.
- If you haven’t done so already, set up your ORU email and multi-factor authentication login at Multifactor Authentication (MFA)
Setup and System Requirements
Using Your Mobile ID On and Around Campus
Where can I use my Mobile Eagle Card?
- Door Access
- Library
- Dining Hall
- Bookstore
- On-campus (Cafeteria, Chick-fil-A, Concession stands, Moe’s, Snax in the City, Subway,
Uttermost Grounds, Pei Wei, Panera Bread, Ethne, Copy Services, and Campus Post Office)
Off-Campus (Firehouse Subs, Jersey Mike’s, Hungry Howie’s, Thai Village, McAlister’s, IHOP, Drip City Coffee, and Grubhub)
How do I update information on my Mobile Eagle Card
Name information on the Mobile Eagle Card comes to us from the University's core business systems and nees to be updated there. Sutdents should contact the Eagle Card Office. Facuty and Staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Mobile Eagle Card on your phone within 48 hours.
Why are my account balance(s) not displaying?
- Account balances are currently only displayed on Apple & Samsung Galaxy devices.
- If an account balance is $0, it will not display until funds are added.
- If you have available funds that are not displaying, please contact the Eagle Card
Center Office at 918-495-6161 or email eaglecard@oru.edu
Why do I have a negative balance on my Mobile Eagle Card Account?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there were not enough funds in your account to cover the transaction.
I used my credit card at a participating retail location when i meant to use my mobile Eagle Card. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Eagle Card.
I am graduating or leaving the University. What happens to my Mobile ID?
As with your physical Eagle Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Oral Roberts University, your credential will stay active and update accordingly.
I am graduating or leaving the University. What happens to my Mobile ID?
Frequently Asked Questions
I am not having success adding my Mobile Eagle Card to my device. Who can help me?
Contact the Eagle Card Center Office at: Learning Resources Center (LRC-3) by the Bookstore. Our office hours are Monday – Friday, 8 am – 5 pm.
How do I change or recover my school login password?
Instructions can be found at Change Your ORU Password
How do I activate and install the multi-factor authentication?
Instructions can be found at Multifactor Authentication (MFA)
Do I still need my physical Eagle Card?
We recommend you retain your physical Eagle Card in a secure location as a back-up should you lose a device
Can I still use my physical Eagle Card once I have created my Mobile ID?
Yes, your physical Eagle Card will continue to function after you have added your Mobile Eagle Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Oral Roberts University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Securing Your Account
What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
- During regular business hours, contact the Eagle Card Center at 918-495-6161 to notify us to deactivate the Mobile Eagle Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
- If applicable, identify the fraudulent activity: For purchases using Eagle Bucks, Sodexo Bucks, Bookstore Bucks, contact the Eagle Card Office (eaglecard@oru.edu) and report the suspected fraud. If door access was involved, e-mail: eaglecard@oru.edu.
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
5. Additional instructions for Lost/Found Apple devices and Find My iPhone are located at Apple Support
6. Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at SmartThings Find
How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected card will be reactivated.
In the Transact eAccounts Web Version:
- Select Card Services
- Select Activate Card
- Select the credential to reactivate
- You will receive a confirmation email. Only the selected card will be reactivated.