Instructions can be found here.

Multifactor Authentication (MFA) instructions can be found here.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

Contact the Eagle Card Center Office at: 918.495.6161.

Learning Resources Center (LRC-3) by the Bookstore. Our office hours are Monday – Friday, 8 am – 5 pm.

• Door Access
• Library
• Dining Hall
• Bookstore
• On-campus: Cafeteria, Chick-fil-A, Concession stands, Moe’s, Snax in the City, Subway, Uttermost Grounds, Pei Wei, Panera Bread, Ethne, Copy Services, and Campus Post Office
• Off-Campus: Firehouse Subs, Jersey Mike’s, Hungry Howie’s, Thai Village, McAlister’s, IHOP, Drip City Coffee, and Grubhub

We recommend you retain your physical Eagle Card in a secure location as a back-up should you lose a device.

Yes, your physical Eagle Card will continue to function after you have added your Mobile Eagle Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Oral Roberts University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

As with your physical Eagle Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Oral Roberts University, your credential will stay active and update accordingly.

• Account balances are currently only displayed on Apple & Samsung Galaxy devices.
• If an account balance is $0, it will not display until funds are added.
• If you have available funds that are not displaying, please contact the Eagle Card Center Office at 918-495-6161 or email eaglecard@oru.edu

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there were not enough funds in your account to cover the transaction.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Eagle Card.

Name information on the Mobile Eagle Card comes from the University’s core business systems and needs to be updated there. Students should contact the Eagle Card Office. Faculty and Staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Mobile Eagle Card on your phone within 48 hours.

1. During regular business hours, contact the Eagle Card Center at 918-495-6161 to notify us to deactivate the Mobile Eagle Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
2. If applicable, identify the fraudulent activity: For purchases using Eagle Bucks, Sodexo Bucks, Bookstore Bucks, contact the Eagle Card Office (eaglecard@oru.edu) and report the suspected fraud. If door access was involved, e-mail: eaglecard@oru.edu.
3. In the Transact eAccounts app:
   • Click the settings gear in the upper right corner.
   • Select the Card Management option.
   • Choose the credential you want to deactivate and toggle it off.
   • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
4. In the Transact eAccounts web version:
   • Select Card Services
   • Select Deactivate Card
   • Select the credential to deactivate and click on “Deactivate Card”
   • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
5. Additional instructions for Lost/Found Apple devices and Find My iPhone are located at Apple Support
6. Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at SmartThings Find

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

• Click the settings gear in the upper right corner.
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

• Select Card Services
• Select Activate Card
• Select the credential to reactivate
• You will receive a confirmation email. Only the selected card will be reactivated.