Student Services and Resources

AEROBICS CENTER-  https://oru.edu/life-at-oru/health-and-wellness/aerobics-center/  
Everyone using the Aerobics Center must check in with the front desk (located at the Northwest corner) with their valid ORU-issued ID, which must be available upon request. Entry at any other door is prohibited except for those with authorized access to the Northeast handicapped accessible entrance. Usage of the Aerobics Center is limited to current ORU students, faculty, staff, and the spouses of ORU faculty and staff only. Limited touring of the facility is allowed for families and friends of current ORU students by signing in with Campus Visits or obtaining an approved authorization pass from the Aerobics Center staff. 

Regular operating hours are as follows: 
Monday - 6:00 a.m. to 9:30 p.m 
Tuesday-Friday – 6:00 a.m. to midnight 
Saturday – 10:00 a.m. to midnight 
Sunday – 2:00 p.m. to 6:00 p.m.

Summer Hours are as follows:
Monday – Friday – 8:00 a.m. to 8:00 p.m.
Saturday – 10:00 a.m. to 6:00 p.m.
Sunday – Closed

 AC Hours may vary during school breaks and holidays Building Hours .php Pool hours will be posted each semester based on lifeguard availability. For more information, call the Aerobics Center Front Desk at 918-495-6059.

Amazon Lockers – lockers are available in the Hammer Center. Students ordering from Amazon can request that their purchase be delivered directly to our Amazon Lockers. Our lockers are named “Hawkar.”  Look for Hawkar when placing your order. 

ATMs - are located in the Mabee Center North Lobby and the Hammer Center. The ATM may have a nominal charge for those using debit cards from banks other than those operating the machines. Please note that an ATM is provided as a service and is not intended as a recommendation of specific banking institutions.

BARNES & NOBLE COLLEGE — is located on LRC-3. Regular hours of operation are Monday through Friday, 9:00 a.m. to 5:00 p.m. The store has special hours during registration week, finals week, school breaks, and weekend events. Barnes & Noble College carries a wide selection of merchandise, including required textbooks, supplies, clothing, electronic & computer gifts, health and beauty, drinks, and snacks.

CAREER SERVICES— Career Services Our office is here to help Golden Eagles bridge the gap between a finished education and a beginning career. Whether you want to land that next internship or prepare for a mock interview, we are here to help you. Some services we offer include helping students with career direction and degree selection, as well as helping our students with all elements of finding employment, including reviewing documents like resumes, curriculum vitae, cover letters, and personal statements. 

This department also contacts potential employers to bring them to campus for interviews and career-related events. Students can also browse our selection of jobs, internships, and upcoming events by going to oru.joinhandshake.com.

Our office can be reached at 918.495.6912 or careers@oru.edu. We look forward to working with you to achieve your future career goals.

COMMUTER LOUNGE—A special lounge for commuters is on the second floor of the LRC. Lockers for commuter students’ personal belongings are located outside the lounge and can be rented through the Student Association’s Commuter Chairperson. For more information, call 918.495.6962. 

CONCIERGE OFFICE AND DESKS (RESIDENTIAL HOUSING)–  Oral Roberts University Housing Information || Concierge / Residential Services Concierge can assist students with on-campus and off-campus inquiries. It is a central point of contact and connection for all ORU students. Concierge handles various residential student housing needs, including room reservations, roommate selection, key issues, and processing work orders for repairs through the appropriate Maintenance team. Concierge also manages all overnight staff and weekend Residence Hall desk personnel. The Concierge office handles all event scheduling.

The concierge office is on LRC 3, with two Concierge desks available:  one on LRC 3 and another in the Armand Hammer Center. Concierge LRC 3 desks can assist with FitBits, tier I  IT issues, and more. The Parent Engagement Office, part of the Concierge office, is also on LRC 3.

DEAN OF STUDENT ENGAGEMENT—The Dean and Associate Dean of Student Engagement provides leadership and addresses the needs of our undergraduate population. The department strives to help students achieve their potential through support, encouragement, and daily accountability. Residence Hall Directors assist the Deans. Services available to ORU students through this office include intervention counseling, conflict mediation, and policy appeals. Appointments may be made by calling 918.495.7708.

• Office of Student Development—This office's objective is to help foster an atmosphere that will be in harmony with the purpose of Oral Roberts University and to assist students in internalizing the whole person concept as a lifestyle. This emphasis is supported by the Honor Code, which reveals the practical reality of the whole person concept through effective communication and personal demonstration of the lifestyle by the Student Development staff.
• Residence Hall Directors—Adult, full-time staff directors supervise and live in the residence halls. They are responsible for the overall development of students. They are available for counsel and advice and may direct students with problems to other university specialists. Each Residence Hall Director has an office in their respective hall. All student leaders assist the Residence Hall Director.
• Resident Advisors—A Resident Advisor (RA) lives on each wing or floor of the residence halls. RAs help implement and maintain a residence hall environment that encourages and assists residents in acquiring personal lifestyles and philosophies that indicate a strong personal commitment to Jesus Christ. RAs conduct community meetings and health and wellness checks, promote wing activities, and assist with health care and emergency needs. Each residence hall also has a Head Resident Advisor (HRA) who oversees all RAs in their residence hall and helps students as needed. Students may apply to become an RA by applying to the Student Development Office.

DISCLOSER OF PERSONAL INFORMATION—All communication between the student and administrative personnel will be held in the strictest confidence. No information will be revealed to anyone outside of the ORU community without written authorization by the student. Faculty and staff shall have access to information when access is essential to performing employee duties. Federal law permits educational institutions to disclose financial information to the parents of financially dependent children. ORU assumes that the status of all undergraduate students is independent. Under certain circumstances, however, state laws may revoke the confidentiality privilege. Generally, this will occur if the student is deemed a danger to self or others. Appropriate medical, law enforcement, and/or other concerned parties will be notified in such cases. Also, confidentiality is revoked if an administrator must testify by court order.

EAGLE CARD CENTER— Eagle Card Center  Eagle Cards are the property of Oral Roberts University. The cardholder is responsible for purchasing a replacement card for any Eagle Card that is defaced or damaged due to, but not limited to, the destruction of ID photos, the application of stickers, other markings in place of the photo, or damaged magnetic strips. The Eagle Card may only be used by the named and photographed cardholder. Cards used by any other person will be confiscated. Students will provide DPSS with their student ID upon request. Further disciplinary action may be taken at the discretion of the University.

EAGLE CARD— Using Eagle Card  Each new student is given a photo ID known as an Eagle Card, which is used for on- and off-campus dining services, purchases at Barnes & Noble College, ORU Copy Services, Campus Post Office, Student Health, and vending. It is also a library card and gives access to various buildings on campus and athletic events. Security requires this card to be carried at all times. A student who loses their ID card must go to the Eagle Card Center on LRC-3 and pay $20 for a replacement card. Students may also load their money onto their card, known as Eagle Bucks. Eagle Bucks never expire and may be used with card readers at the ORU Store, Copy Services, Student Health Services, Campus Post Office, Mabee Center/Chapman Stadium Concessions, vending, and copy machines on campus. Eagle Bucks may be added at the Eagle Card Center or online at oru.edu/eaglecard.

HEALTH SERVICES — Health Services  Student Health Services is open throughout the year, Monday-Friday, 8:00 a.m. – 5:00 p.m. For more information, visit studenthealth.oru.edu. All ORU students are eligible for care at Student Health Services. Every student is assessed and charged a Student Health fee each semester. Should an illness require referral to a physician, laboratory, or x-ray facility, the student and/or the student’s insurance company must handle any related expenses. Student Health Services can assist with referrals, if necessary.

Our clinic provides general medical care for minor acute illnesses. A nurse is available during normal business hours. Student Health Services has limited lab and evaluation ability. The nurse cannot diagnose, but she can evaluate if a student should be referred to another facility. It is the patient’s responsibility to follow up with Student Health Services and/or the facility of their choice. For chronic care conditions, it is recommended that students maintain an ongoing relationship with a primary care physician. 

Students are seen on a first-come, first-served basis at Student Health. There is no fee to see the nurse. Various over-the-counter medications and band-aids are available free of charge. Bandages are available for purchase. Student Health accepts cash, checks, credit/debit cards, Eagle Bucks, or students may bill charges to their student account. In case of illness or accident, ORU is authorized by the student or guardian to take whatever action ORU deems necessary for the health and welfare of the student, including hospitalization.

Student Health Services does not issue excuses from class for illness or injury. We will provide
documentation of clinic visits (A Nurse’s Pass). However, it is at the professor’s discretion whether or not to accept this documentation as an excuse from class. All Student Health Services records are considered privileged information and are strictly confidential. When a student is too ill to go to the cafeteria, meals may be brought to his or her residence hall room by “sick tray” permits. These must be obtained from the Residence Hall Director.

ORU is committed to combining prayer and medicine as the best means of maintaining and regaining health. One is not substituted for the other, but they are used synergistically. For after-hours and weekends, there are several emergency clinics located near ORU. A list is available at studenthealth.oru.edu.
*First Aid—Emergency first aid is available through Student Health Services at 918.495.6341 during regular hours (8:00 a.m. to 5:00 p.m., Monday through Friday, closed from 11:30 a.m. to 12:30 p.m. for lunch). Emergencies after regular hours are handled with the assistance of the Residence Hall Director and DPSS (918.495.7750) 

HEALTH REQUIREMENTS—An ORU Medical Assessment Form is sent to each student once accepted. It is the student’s responsibility to complete the form in cooperation with his/her physician. The immunization form is a part of this form and is to be completed by the student’s physician. Copies of official immunization records, TB skin test results, and the ORU Medical Assessment should be sent to ORU Student Health Services, 7777 S. Lewis Ave., EMR 1st Floor, NS 102, Tulsa, OK 74171, or faxed to 918.495.6274. A hold may be placed on accounts of students who fail to complete the ORU Medical Assessment Form and/or submit the required immunization records. This hold may prohibit the completion of registration.

HOUSING/RESIDENTIAL SERVICES- Please refer to the Concierge Office 

ID AND ACTIVITY CARDS—Please refer to the Eagle Card 

INTERNATIONAL STUDENT RELATIONS - International ORU is a global community where students are equipped to hear God’s voice and impact the world. The International Student Relations Office is here to support you from acceptance to graduation. Whether you’re applying, enrolling, or already a student, find the resources you need here.

LAUNDRY – Laundry facilities are in each residence hall. Students must provide their own laundry supplies (soaps, bleach, softeners, etc.). These commercial-type machines are serviced on a regular basis. ORU does not accept responsibility for damage to personal belongings laundered in the facilities. For free laundry, download the “One Tap Away” app. Use the One Tapp away to see machine availability, when a laundry cycle is complete, and to report machines needing service. 

LIBRARY RESOURCES - J.D. McKean Library—This brand-new facility houses the ORU library  Library which serves the information needs of all ORU students, faculty, and staff and provides both quiet and collaborative spaces for research and study. Library hours vary and are posted at Library Hours. Library services are not available during Chapel. A valid ORU ID is required to enter the library.

• It is designed to promote concentration and minimize distraction.
• In it, all library resources (online and physical) are available immediately.
• Librarians are available to help users find and use their needed resources.
• The library’s print collection is organized according to the Library of Congress classification system. In addition to the physical collection, the library provides access to over 50,000 journal titles, most of which are available online, nearly a quarter of a million eBooks, and over 70,000 streaming videos.
•  The ORU library website Library Websiteis a portal to library resources available anytime from any Internet connection, including the library catalog and nearly 200 online databases Databases . Remote access to these resources is available 24 Hours, 7 days a week via single sign-on login (SSO).
• Online research guides Research Guides offer researchers 24/7 research guidance.
• At the Library Services Desk Access Services/Checkout, students can request help with research and use of library resources. Library materials can also be checked out and returned at the Service Desk. Materials placed on Reserve by professors for short-term in-library use can also be checked out here.
• Books and articles unavailable in the ORU Library may often be borrowed via Interlibrary Loan (ILL) Access Services/ILL . Digital materials obtained through ILL are delivered via ORU e-mail, while paper and other formats are picked up at and returned to the Service Desk.
• The Innovation Station Innovation-Station is located in the J.D. McKean Library, room 102. The library space includes educational and emerging learning technologies to provide users with a variety of immersive and creative experiences. The room offers virtual reality, flight simulation, music creation, and 3D printing. These experiences provide students with fun opportunities to sharpen their skills. No reservation is needed. Students are free to use any equipment in the room during library hours. For assistance, inquire at the Library Service Desk. Faculty may contact their library liaisons or Professor Myra Bloom mbloom@oru.edu if they would like to schedule a class visit. 
• The first floor of the J.D. McKean Library houses the print Reference collection, 14 networked computers, two digital nests, and the Innovation Station Digital Sandbox, home to a variety of immersive learning technologies, including virtual reality, 3D printing, and a music editing station.
• The Reference Collection concentrates on selected heavily-used resources for in-library use. Computers are available for student use near the Reference Collection. Networked printers, photocopiers, and scanners are also available. Patrons may also use their devices with the Wi-Fi service available throughout the library and across campus.
• Periodicals are arranged by call numbers in the Periodicals area. Periodical titles are searchable online using the Journal Finder+, which links to the full text online when available, and catalog records of those in paper and other physical formats.
• In the Library Instructional Lab on the second floor, librarians offer library instruction classes, workshops, and presentations to students and faculty on accessing and using library resources. The state-of-the-art lab is equipped with 30 computers for students, a presentation computer for the instructor, a digital screen, a sound system, and a printer.
• The Curriculum Media Center (CMC) on the fifth floor of the Learning Resources Center houses the Children’s Literature Collection, media for grades K-12, audiovisuals, and other materials used for curriculum development. It serves primarily students and faculty in the College of Education.
• Theological resources, which are integrated into the primary library collection, include materials primarily in the BL-BX classification range.
• The Holy Spirit Resource Center (HSRC), HSRC, is located on the third floor of the J. D. McKean in the Center for Spirit-Empowered Research. This library contains a non-circulating collection of Pentecostal/charismatic and Holy Spirit-related materials. It is one of the largest and most comprehensive collections of its kind in the world.
• Theological Special Collections – The Library also has five other special theological collections focused on Old Testament Studies Theo Spec, including the Elmar Camillo Dos Santos Collection, the William Sanford LaSor Collection, the Jewish Theological Seminary Collection, the Howard Ervin Collection, and the Brad Young Collection.
• The Digital Showcase - Digital Showcase offers a growing collection of archival scholarly, creative, and historical works throughout the university. As an online institutional repository, it has a global reach and has delivered over 993,358 downloads in 225 countries.
• Library Services: The Library is staffed by professional librarians and staff whose primary responsibility is serving students' and faculty's information and research needs.
• Library users may contact the library by:
  • phone: 918.495.6887
  • email: librarian@oru.edu 
  • SMS text message: 918.532.6672
  • chat: library.oru.edu
  • Appointments to meet with a librarian in person or virtually: https://library.oru.edu/accessServices/ask   
  • Virtual and distance learners receive special services to aid in access to physical resources housed in the ORU Library: https://library.oru.edu/distance 
• Library Policies
  • Casual dress code is always in effect.
  • Food and covered drinks are permitted in the library.
  • A validated Eagle Card (ORU student ID) is required to check out library materials.
  • Check-out periods vary from one to four days for Reserve items and 21 to 90 days for regular circulating items.
  • Late fees are charged for DVDs and Reserve items returned after the due date/ time.
  • Renewal reminders are sent before due dates, and most regular circulating items can be renewed online. Replacement costs are charged for lost books and media, but will be lifted if the lost items are returned. Outstanding library charges can result in a blocked account.

ORU COPY SERVICES—  https://oru.edu/current-students/my-services/copy-services/cs/index.php Copy Services is located on GC-2 East. They produce highly professional quality copies and provide various services, including color copies, binding, lamination, and transparencies. Copy Services can copy from USB memory sticks and email. Faxing and scanning services are also available. Cash, check, Eagle Bucks, and Credit/Debit ($5 minimum) are accepted.

PARENT ENGAGEMENT OFFICE—  https://oru.edu/admissions/parent-resources.php  
This office is under the Concierge office on LRC 3, which offers excellent customer service for ORU Parents. This office is a point of contact for general information, questions, and concerns – a friendly place to get answers and connect.parents@oru.edu 918-495-7730 https://oru.edu/parents  ORU Parents on Facebook.

POST OFFICE (CPO)—  https://oru.edu/current-students/my-services/campus-post-office/index.php The Campus Post Office is located in the southwest wing of Ellis Melvin Roberts Hall (E.M.R.). Residential students are assigned locked post office boxes to receive mail. Each residential student must check their CPO box every week. ORU mail of commuter students is sent to their local address unless a commuter chooses to rent a post office box at the CPO. Post office window hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Lobby-only hours are Monday through Saturday, 6:00 a.m. to 9:00 p.m., and Sunday from noon to 9:00 p.m. The nearest U.S. Postal Service substation is 6910 South Yorktown (off 69th and South Lewis), about one mile from campus.

STUDENT COUNSELING SERVICES- https://oru.edu/current-students/my-services/counseling-services/  ORU Counseling Services provides professional counseling care informed by a Christian worldview to equip students with skills and resources that support the emotional, physical, and spiritual health of all currently enrolled students. Our licensed therapists provide students with Individual counseling, Premarital and marital counseling, coping skills, Crisis intervention, and Educational workshops. Typical mental health concerns include Dealing with a crisis, Anxiety, Depression, Self-harm, Grief and loss, Sexual concerns, Problems with food, disordered eating, Sexual assault/rape, A history of physical, sexual, or emotional abuse, Alcohol or drug misuse/abuse, Unresolved trauma, and Suicidal thoughts.

Sometimes, we don’t speak up when we’re struggling. We want to act strong, or we’re sure people won’t understand. Truthfully, asking for help when you’re having a hard time isn’t a sign of weakness. Asking for help shows strength. To make an appointment, contact counseling@oru.edu.

STUDENT SUCCESS — https://oru.edu/current-students/my-academics/resources/the-office-of-student-success.php  The Office of Student Success exists to proactively assist students in maximizing their academic success and ORU experience. Student Success maintains an open-door policy and appointment availability, which allows students to meet with a success coach. The office also serves as a liaison by coordinating academic and nonacademic resources on campus. Student Success is located on LRC 2. The phone number is 918.495.6332, or email success@oru.edu.

STUDENT SUPPORT SERVICES— https://oru.edu/current-students/my-services/disability-services/index.php  Student Support Services is the primary point of contact for all ORU students with disabilities. The office ensures that qualified students with disabilities have equal access to educational opportunities at ORU by eliminating physical and academic barriers. Each student will then be able to participate freely and actively in all facets of University life under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973.

Student Support Services Responsibilities:

• To assess students’ requests for accommodation using the current disability documentation
  provided by the students
• To provide information regarding policies, procedures, rights, and responsibilities to students with disabilities, faculty, and staff
• To assist students in communicating with faculty about their disabilities and required accommodations, if needed
• To provide a letter of accommodation to faculty and students at the beginning of each semester (via email) 
• To recommend appropriate learning tools on the post-secondary level
• To provide testing facilities and accommodations
• To ensure the confidentiality of all information about students’ disabilities

Suppose students request instructional and testing accommodations in a class. In that case, they must disclose the need for the accommodation to the instructor and give the instructor any documentation provided by the Office of Student Support Services. Students do not have to disclose their disabilities to their instructor only if accommodation is needed.

ORU is committed to providing equitable learning opportunities for all students. If you experience educational barriers and have, or think you may have, a disability that qualifies under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, visit Student Support Services in LRC 218D, call 918.495.6655, or email disabilityservices@oru.edu for special accommodations and information on appropriate policies and procedures.

UNIVERSITY CATALOG AND STUDENT HANDBOOK— https://oru.edu/academics/catalog/index.php Students should read and be familiar with the ORU Catalog (which contains information about academic requirements, curricula, fees, etc.) and the ORU Student Handbook. The Catalog and Student Handbook may be accessed via the ORU website. Each student is responsible for the policies and regulations in the ORU Catalog and Student Handbook.