Federal regulations require institutions to provide "students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student complaint" (34 CFR 668.43(b), p. 66954,vol.75, no. 209, 10/29/10).
Grievances should always be filed in accordance with institutional policy first. The Grievance Policies and Procedures can be accessed here.
If the matter is not resolved at the institutional level, the student has the option of filing a grievance with an external authority, such as The Higher Learning Commission or the state.
Grievances related to any aspect of accreditation standards can be directed to The
Higher Learning Commission.
Contact information for the Higher Learning Commission is available here.
If a student is taking classes on campus, taking online classes as a residential student,
or taking online classes as a resident of Oklahoma, grievances can be directed to
the Oklahoma State Regents for Higher Education.
Contact information for the Oklahoma State Regents for Higher Education is available
here.
If a distance education student is taking online classes as a non-Oklahoma resident,
grievances should first be filed in accordance with the University's Grievance Policies and Procedures. If the grievance remains unresolved, it should be filed following the SARA student complaint process.
Contact information for the 50 US states, the District of Columbia, and US Territories
is available here.
Grievances regarding ORU's implementation of state and federal laws should be directed
to the Oklahoma Attorney General's office.
Contact information for the Oklahoma Attorney General's office is available here.