NOMINATION AND SELECTION PROCESS
Purpose: To acknowledge and express appreciation for outstanding service by staff at Oral Roberts University and University Broadcasting.
Criteria: Employees exhibiting significant behavior that prevents or reduces problems from occurring, those practicing service skills to restore customer satisfaction, interacting with and serving others, those who have contributed cost-saving ideas for the university or customer, or those communicating effectively while interacting with and serving others, sustained high level of productivity and consistent quality of work or demonstrated a high degree of initiative in the performance of responsibilities.
Eligibility: To be eligible for the Customer Service Award, an employee must have been employed for at least six (6) months. Positions at Vice-President level or above will be omitted from the pool. Recipients from the preceding year will also be omitted.
Nomination Process: Nominations may be submitted by faculty, staff, or students. Nominations should be submitted using the nomination form. Additional documentation may be submitted and must be relevant to the nomination. Nominations may include endorsements from other employees or work-related individuals who are qualified to assess nominee's performance.
Selection Process: All nominations will be reviewed by the Customer Service Awards Committee. The committee will rank the nominations and select up to five recipients. HR will confirm that the employee's work performance is satisfactory in order to win an award. Information and nominations discussed in the committee meetings will remain confidential. The committee chair will submit the names of the award recipients and corresponding documentation to the Director of Human Resources for processing.
Committee Selection and Meetings: Each Cabinet member will designate one key person from any of their areas as a committee member. A member of the Human Resources Department will chair the committee meeting. Committee members will meet one or two times each year to determine and select up to five award recipients.
Notification: Awards will be announced during the Customer Service Awards Ceremony, held each February to celebrate the year prior.