TechStop

ORU Student Technology Support

Technology help,
right when you need it.

Get guided help for sign-in, MFA, passwords, ORU email, OneCampus, Wi-Fi, and student devices—all from one secure ORU service portal.

Start a request Explore quick help

No login requiredAvailable when your ORU account is locked

Banner verificationCode sent to personal email on file

Audited automationEvery privileged action is recorded

Protect your ORU account. TechStop will never ask for your current ORU password, MFA approval code, recovery code, or security-question answer. Verification codes are sent only to the non-ORU personal email already stored in Banner.

What can we help with?

Choose the closest issue. The secure request form will collect the details needed to start the correct workflow.

MFA

MFA lock or new phone

Lost access to Microsoft Authenticator, changed phones, or cannot approve a sign-in.

Start MFA recovery →

KEY

Password or account lock

Forgot your password, received an account-locked message, or cannot complete sign-in.

Start account recovery →

365

ORU email and Microsoft 365

Problems opening Outlook, Teams, Word, OneDrive, or another Microsoft 365 service.

Get Microsoft 365 help →

ONE

OneCampus

Cannot open an ORU card, service, or resource from the OneCampus portal.

Report a OneCampus issue →

WIFI

Wi-Fi and student devices

Help connecting a laptop, phone, tablet, or other supported device to ORU services.

Get connection help →

Something else

Send the exact error and what you were trying to do. TechStop will route the request.

Describe the issue →

How the automated process works

Confirm Banner record

Enter your Student ID and last name. No ORU login or current password is requested.

Verify personal email

A six-digit code goes to the non-ORU personal email already stored in Banner.

Recover securely

After verification, the approved Entra or AD action runs and the result is recorded for audit.

Live request tracking

Track your TechStop request

Every submission creates a real case in the ORU TechStop request board. Status changes are recorded with timestamps and a safe student-facing update.

1 Submitted → 2 Identity verification → 3 In progress → 4 Resolved

Track my requests ORU sign-in required. Only requests shared with your signed-in account are available.

Recover your ORU account

Verify the personal email already stored in Banner. No ORU sign-in is required.

No ORU loginBanner personal emailFive-minute code

1Confirm identity

2Verify email

3Recover account

Confirm your Banner identity

Enter the information exactly as it appears in your ORU student record.

Student IDLast name

What do you need?Reset MFANew, lost, or unavailable Authenticator phoneUnlock accountLocked or disabled ORU account

Enter your verification code

A six-digit code was sent to your Banner personal email. It expires in five minutes.

Verification code

The email address comes from Banner and cannot be changed on this page. TechStop staff will never ask you to read the code to them.

Recovery request complete

Your verified recovery action has completed.

Continue to Microsoft setup

The secure recovery connector is being configured. No account action is available from this preview yet. Please call TechStop at 918-495-6321 for assistance.

What automation can do

Validate intake information
Create and track a support case
Send status notifications
Provide approved self-service instructions
Start authorized MFA recovery workflows

When TechStop must protect you

No reset based only on a name or Student ID
No passwords or verification answers collected
No privileged reset before ORU identity verification
Every administrative action is logged for audit